Acknowledge
We record the complaint and confirm that it has been received.
Customer care
Complaints Procedure
We want to understand concerns clearly and work towards a fair response.
How to complain
Tell us what happened and how we can help.
Contact EPS by email, telephone or post. Include your name, contact details, property address, relevant reference numbers and a clear description of the concern.
Email: info@energyperformancespecialists.co.uk / Telephone: 0121 517 0547
Review
Relevant project information is reviewed and further details may be requested.
Respond
We explain the outcome and any proposed action in a clear response.
Ready to raise a concern?
Use our Contact page and select “Something else”.