Draft for legal review: This policy must be checked against EPS’s actual data-processing systems, suppliers, retention periods and regulatory obligations before publication.
Last updated: 19 August 2026
1. Who we are
Energy Performance Specialists Ltd (“EPS”, “we”, “us” or “our”) provides home-energy assessment, installation coordination and related services. Our correspondence address is Office 86, 90 Paul Street, London EC2A 4NE, United Kingdom.
2. Information we may collect
We may collect information you provide when making an enquiry, requesting a quotation, arranging an assessment or contacting our team.
- Name, address, postcode and contact details
- Property and energy-system information
- Service requirements, messages and correspondence
- Quotation, appointment and project records
- Technical website information such as device, browser and cookie data
3. How we may use information
Information may be used to respond to enquiries, assess service requirements, prepare quotations, coordinate appointments and installations, provide customer support, maintain business records and meet legal obligations.
4. Sharing information
Where necessary, information may be shared with installation partners, surveyors, service providers, professional advisers or authorities. Information should only be shared for a relevant purpose and with appropriate safeguards.
5. How long information is kept
Personal information should be retained only for as long as required for the purpose it was collected, including customer service, contractual, accounting, warranty and legal requirements. Final retention periods must reflect EPS’s operating procedures.
6. Your data-protection rights
Depending on the circumstances, you may have rights to request access, correction, deletion, restriction, objection or portability of personal information. You may also be able to complain to the UK Information Commissioner’s Office.
7. Cookies and website analytics
The website may use necessary cookies and, where enabled with the appropriate consent, analytics or marketing technologies. A separate cookie notice should identify the specific tools in use.
8. Security
Reasonable organisational and technical measures should be used to protect personal information. No internet transmission or storage system can be guaranteed completely secure.
9. Contact us about privacy
For privacy questions or requests, email info@energyperformancespecialists.co.uk or write to the address above.